──────────────────────────────────────────────────── David Gabriel ───────────────────────────────────────────────────── VP Platform and IT Services at Qwist GmbH david.gabriel@dest-unreachable.net • +43 650 4740900 • https://wiki.fediverse.foundation/ 🦣 Mastodon @b2c@wien.rocks (https://wien.rocks/@b2c)  💼 LinkedIn davidtgabriel  (https://www.linkedin.com/in/davidtgabriel/) 🐱 GitHub  b2cc  (https://github.com/b2cc)  Zirkusgasse 36/14, 1020 Wien AT ────────────────────────────────────────────────────── Experience ────────────────────────────────────────────────────── Qwist GmbH  March 2024 ➔ present VP Platform and IT Services - Department Lead - Team and cross-department technical management - Infrastructure design & implementation - Technical compliance & security Berlin (DE) • https://qwist.com/ ndgit GmbH  December 2018 ➔ present Head of Operations - Team Lead - Infrastructure design & implementation - Data center operations - Service management & operation - Technical compliance & security München (DE) • https://ndgit.com/ internex GmbH  March 2017 ➔ November 2018 Senior Systems Engineer / Architect - Tech lead - Requirements engineering - Solution design and implementation - Customer success management Wien (AT) • https://www.internex.at/ Upstream - next level mobility GmbH  July 2016 ➔ February 2017 IT Operations & Services Expert - Requirements engineering - Solution design and implementation - Project- and documentation management - DevOps tooling, monitoring and metering Wien (AT) • https://www.upstream-mobility.at/ ÖAMTC  May 2007 ➔ April 2016 IT Systemarchitekt - Planning, implementation and operation of highly available database and storage solutions as well as applications - Internal customer advice - Handling of technical project management - Implementation of infrastructure and software guidelines - Performance analyzes and troubleshooting of applications and their interfaces in complex environments - Participation in various infrastructure projects - Participation in the implementation of process management based on ITIL Wien (AT) • https://www.oeamtc.at/ CUBiT IT GmbH  September 2006 ➔ June 2007 IT System Engineer - Installation and maintenance of server, storage and network components - Maintenance and operation of various Netapp systems (partly on behalf of customers) - Design, implementation and operation of databases and web platforms on behalf of customers - Processing of service delivery management Wien (AT) • https://www.cubit.at/ Allianz Insurance  February 2006 ➔ August 2006 IT System Administrator - Participation in a server migration project (Windows and Novell Server on Linux SLES Server) - Performance analyzes and troubleshooting of applications in a heterogeneous environment - Conception and execution of automated software tests Wien (AT) • https://www.allianz.at/ WIHAST  January 2002 ➔ August 2006 IT System Administrator - Voluntary work as system and network administration in one of the largest student residences in Vienna - Re-design of the servers and network architecture on an open source basis Wien (AT) • https://www.wihast.at/haeuser/haus-panorama-campus-brigittenau/ ────────────────────────────────────────────────────── Education ─────────────────────────────────────────────────────── Universität Wien: Publizistik  December 1999 ➔ December 2004 ──────────────────────────────────────────────────────── Skills ──────────────────────────────────────────────────────── Service operations & Compliance • Proficient ITIL, ITSM, ISO 27001, ISO 22301, ISAE3402 Agile methodologies • Proficient ChatOps, GitOps, DevOps, Kanban Atlassian tools • Expert Confluence, Jira, Bitbucket GNU/Linux & Open Source • Expert Redhat, Debian, Arch, Gentoo Containers: Openshift, kubernetes • Expert ArgoCD, GitOps, CI/CD Virtualization • Proficient VMWare vSphere, Linux KVM Server and system automation • Proficient ansible, Foreman, Puppet Databases / RDBMS • Expert MySQL, PostgreSQL, CassandraDB, MongoDB Log storage and management • Expert Elasticsearch, Graylog, Grafana, Prometheus, Splunk Datacenter design & management • Proficient Network design, Dell, HP, NetApp, Storage Linux High Availability / Cluster • Expert heartbeat, corosync, pacemaker Miscellaneous technologies • Expert Apache Webserver, Apache Tomcat, HAProxy, Nginx, bind9 DNS, postfix, shell scripting ────────────────────────────────────────────────────── Languages ─────────────────────────────────────────────────────── German Native Speaker English Business Fluent ────────────────────────────────────────────────────── Volunteer ─────────────────────────────────────────────────────── Fediverse Foundation  February 2023 ➔ present Volunteer Non-profit association for the advancement of open, federated social media services (Fediverse) ➔ On-premise setup of infrastructure for multiple fediverse services ➔ Data-protection and privacy focused operation ➔ Founding of a non-profit association https://fediverse.foundation/ ─────────────────────────────────────────────────────── Projects ─────────────────────────────────────────────────────── Implementation of an IMS based on ISO 27001 and ISO 22301 (ndgit)  January 2020 ➔ June 2021 - Project management - Design of controls, policies and processes - Requirements engineering and tool selection - Control of external service providers - Management of audit processes Set up and development of the Service Management unit (ndgit)  March 2022 ➔ present - Project and team management - Developing the Customer Support team - Implementation of IT service management processes based on ITIL - Definition and monitoring of KPIs and SLAs Set up and development of the Operations unit (ndgit)  December 2018 ➔ present - Project and team management - Developing the operations team - Infrastructure design and implementation - Controlling of external service providers Private cloud migration projects (internex)  July 2017 ➔ November 2018 - Migration of large application landscapes to the Openshift Container Platform Application and server operation in the business hosting environment (internex)  July 2017 ➔ November 2018 - Requirements engineering and implementation according to customer requirements - Ongoing development of the hosting platform Set up and development of the Operations unit (Upstream)  July 2016 ➔ June 2017 - Process design and implementation - Design and implementation of the development and operating environments - Operation of the internal collaboration and project management tools Mobito – Mobility management solution (ÖAMTC)  January 2014 ➔ June 2016 - Infrastructure design and implementation - Cross-company agile project work - Technical advice and support for the project team - Implementation of the project in the ÖAMTC infrastructure Software project Elektronischer Prüfbericht §57a 'Pickerl' (ÖAMTC)  January 2013 ➔ December 2016 - Requirements engineering of the non-functional requirements - technical advice and support of the project team - detailed analyzes and load tests during the go-live phase NetApp storage upgrades and extensions (ÖAMTC)  January 2011 ➔ December 2015 - Ongoing monitoring and forward-looking planning of the central storage - Planning and implementation of three extensive migration projects (Headswaps) Website infrastructure design (ÖAMTC)  December 2009 ➔ May 2016 - Design and implementation of the technological foundations of the current ÖAMTC website - Ongoing development of the web platform technologies